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Read These Terms Before You Open Your Account

These terms set out the rules that apply when you use tk9 — your account, your deposits through bKash, Nagad or Rocket, and every transaction you make on the platform.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsEligibility subject to local lawUpdated terms supersede prior versionsContact support if anything is unclear
tk9 Read These Terms Before You Open Your Account
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

These terms are not just rules we enforce — they also set out what you can expect from us. This section covers how we store account data, how we handle wallet-linked payment credentials, how long we retain transaction records, and how you can request changes to your account details. Your Nagad or bKash number linked to your account is treated as a sensitive payment identifier and is never shared outside of the transaction verification process.

Data Retention

Transaction records for bKash, Nagad and Rocket deposits are retained for the period required by our internal compliance process. You can request a summary of your account history through support.

Account Security

Your account is protected by OTP verification on each login. If you suspect unauthorised access, contact us immediately — we can freeze the account and review recent transaction activity.

Payment Credentials

Wallet numbers you register for Nagad or Rocket withdrawals are verified before any payout is processed. We do not store full wallet credentials beyond what the verification step requires.

Requesting Changes

To update a linked bKash number or correct account details, contact support with your account ID and the relevant verification document. Changes take effect after our team confirms the request.

TERMS CONTACT PATHS

Reach Us When Terms Need Clarifying

If a clause in these terms raises a question about your account, a pending bKash withdrawal, or a Nagad transaction that was flagged, our support team can walk you through what applies to your situation. We do not offer legal advice, but we can explain how the terms work in practice — what triggers a review, what documentation clears a hold, and what steps close a dispute. Reach out through the channel that works fastest for you.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest way to get a terms clarification or check the status of a flagged transaction.
Email Support Send a detailed message to our support address for account-specific questions about these terms. Include your account ID so the team can pull the right context.
In-Account Help Open the Help section inside your tk9 account for a searchable version of these terms, along with step-by-step guidance on payment disputes and account holds.

Common Questions About tk9 Terms and Conditions

These are the questions we hear most often about how these terms apply to real account situations — from payment holds to eligibility checks and account closures. If your question is not here, live chat can pull the relevant clause for your case.

Yes. Every transaction processed through bKash, Nagad or Rocket on your account falls under these terms. Payment disputes, verification holds and refund conditions are all covered by the same rules.

We post updated terms on this page when changes are made. Continued use of your account after a change means you accept the revised terms. We recommend checking this page periodically if you are an active account holder.

A hold usually means your account needs a verification step — typically a document check or a confirmation that the wallet number matches your registered details. Contact support with your account ID to find out what clears the hold.

Eligibility depends on local law in your region. These terms do not confirm lawful access in any specific location. You are responsible for confirming that using this platform is permitted where you are.

You can request account closure through live chat or email support. Any pending bKash or Nagad withdrawal at the time of the request will be processed before the account is deactivated, subject to verification.

It means you use your own verified account, you do not attempt to manipulate any transaction, and you keep your login credentials private. Breaches of conduct can result in account suspension under these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.