Reference

Understand Your Rights Before You Start

Everything on tk9 — your account, your wallet activity through bKash, Nagad, or Rocket, and how your data is stored — is governed by the terms set out on this page.

Account TermsData & PrivacyWallet PolicyEligibility by RegionContact Your Rights
tk9 Understand Your Rights Before You Start
HOW WE HANDLE DATA

Account Security and Data Handling at tk9

Your account data is not shared with third parties outside the operational and regulatory requirements that apply to the region you access from. Here is how we manage the four areas that matter most to you.

Data Retention

We keep account and transaction records for the period required under applicable law. After account closure, wallet records including bKash and Nagad history are retained per our standard retention schedule.

Cookies and Tracking

tk9 uses session cookies for login security and preference storage. You can manage cookie permissions through your browser settings; disabling them may affect account functionality on mobile and desktop.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat — we will suspend the account while we investigate.

Request Your Data

You can request a copy of your account data, including wallet transaction history across bKash, Nagad, and Rocket, by submitting a written request through the contact form with your account ID.

REACH OUR TEAM

Contact Us About Any Legal or Policy Matter

If you need to raise a legal concern, request account data, or ask how a specific policy applies to your situation, our support team handles these through three direct paths. We do not handle legal queries through social channels — use the routes below so your request reaches the right team.

Live Chat Open the chat widget from your account dashboard. Describe your legal or policy query and request escalation to the compliance team if needed.
Contact Form Submit a written request through the on-site contact form. Include your account ID and the specific clause or policy area you are asking about.
Account Help Centre The Help Centre holds policy documents, wallet terms and jurisdiction notes. Search by topic or browse the legal section for Bangladesh-specific policy details.

Frequently Asked Policy Questions

These are the questions we receive most often about account terms, data rights, eligibility and how our policies apply to Bangladesh. If your question is not here, the contact form connects you directly to the right team.

Eligibility depends on your local law and eligible region. tk9 does not determine legal status on your behalf. Check applicable Bangladesh regulations before registering or depositing.

Yes. Submit a written request via the contact form with your account ID. We will compile your data including bKash, Nagad and Rocket transaction records and send it to your registered contact.

Account and payment records are retained for the period required under applicable law. After that window, data is deleted or anonymised according to our standard data retention schedule.

Open a live chat session and provide your account ID along with the transaction reference. Our team logs the dispute, checks the wallet record, and responds with a resolution within the documented process.

Yes. Any update to tk9 terms is communicated through your account dashboard before it takes effect. Continued use of the platform after that notice counts as acknowledgement of the updated terms.

Request escalation through live chat or the contact form. Mention you need the compliance team. Do not send legal queries through social media — the form and chat routes reach the right people directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.